CDL Ltd
|Principal QA / Test Manager
Stockport, England, United Kingdom of Great Britain and Northern Ireland
Summary
Led strategic Quality Assurance activities and test strategy across core retail products in a regulated data-driven insurance environment, impacting twelve teams and five products.
Highlights
Spearheaded quality strategy, increasing test coverage from 60% to 90%, reducing defect leakage from 8% to less than 2%, and sustaining 80% B2B customer satisfaction within 24 months.
Drove cultural transformation, embedding quality early to enhance speed and stability, and fostered best practices by leading an internal QA Community of Practice, boosting engagement and cross-team standardization.
Provided deep coaching and mentorship to multiple onshore and offshore teams across various products, ensuring continuous quality delivery at enterprise scale.
Managed and developed QA talent within a matrix framework, successfully recruiting and onboarding professionals through structured, scorecard-based assessments.
Developed and implemented an automated dashboard to report comprehensive quality data to department heads, visually representing code coverage and identifying improvement areas for strategic stakeholder discussions.
Architected and deployed automation strategies leveraging test pyramid and quadrant heuristics, integrating them into CI/CD pipelines to optimize scalability, security, reliability, and efficiency.
Built scalable UI/API automation frameworks (Cypress, Selenium, SOAP UI, Groovy), performance testing benchmarks (Gatling, JUnit), and integrated Pipeline Security Scanning (SAST/DAST) within Gitlab.
Collaborated with Cyber Security, Legal, and Compliance to deliver synthetic data at scale, ensuring audit, test data, and access controls met all stringent stakeholder and legal requirements.